The course covers the core elements of each level, aiming to help delegates understand how each level works and to which level they might be best suited. The Service Desk is the most vital area of contact for IT related incidents and requests. The fundamental help desk certifications requirement of the Service Support Technician is to deliver support to staff by using this system. Other skills that Service Desk Technicians need to have are accurately recording and updating requests and installing and configuring IT equipment.

However, with time, experience, training and promotion you can earn up to £60,000 or more if you start specialising in digital databases, software development or web development. In the mid-1990s, Robert Gordon University studied the value of an organization’s helpdesk. It was found that value derives not only from a reactive response to user problems, but also from the helpdesk’s unique position to communicate daily with numerous customers or employees. Information obtained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development of other information technology units.

Helpdesk operative

As an Operational Support Analyst, you’ll be working within the Contract Administration team, supporting them in the management of KPI’s, system data and reporting. £40,000A well-established architectural firm is looking for a personable and driven IT Support Analyst to join its expanding team, based in London. This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path. March 2023 Support materials for Panopto, the online video recording and hosting system, have moved to a new location and can now be found on the Lecture Capture service pages. The Panopto educational video support pages on Moodle are no longer being updated and will be retired on 31 March 2023.

With the knowledge you would have gained, you could progress to a more senior management role in the IT support team. You could also change careers to move into technical sales, or get extra IT qualifications to become a network engineer or web developer. IT support is a great way to find out more about different digital careers and which ones might interest you.

Helpdesk Training FAQs

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. IT Helpdesk Engineer 5 days onsite – Hemel Hempstead £24,000 – £28,000 Excellent opportunity for an IT Helpdesk Engineer to join a growing company with a family feel that is keen on developing their IT skills and have prior… Helpdesk operative Tottenham £28’000-£30’000 + Days based role + Long term career stability + Development + Excellent Pension + Training + Very generous Holiday Do you have experience working within the…

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• IT support is a great way to find out more about different digital careers and which ones might interest you.
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• AdministratorAdministrators help control the systems & schedules that ensure construction projects run smoothly.

The expected salary for an IT support analyst varies as you become more experienced. Typically, analysts will enter the profession as junior programmers, progressing to developer or consultancy roles. Experience is essential for career progression, especially when dealing with more complex systems and IT issues.

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Start shopping now, check our courses on offer or browse all our courses. You can find out more about working in IT support from techskills and The Chartered Institute for IT.